Open Position: Communications Manager/Director of First Impressions
Nothing makes you happier than greeting people with a smile, getting to know them personally, and delivering outstanding customer service. You're detail oriented, organized, and have a warm and outgoing personality. You have experience with customer service, management, or other communication roles. You're looking for a long term job in a fast paced environment with a strong community of people.
This position is called our "Director of First Impressions"
As our “Director of First Impressions”, you will:
- Guide customers through the registration process, clarifying the benefits of each program and helping them find the best fit for their family.
- Connect with customers on a personal level to provide an amazing customer experience through phone calls, emails and text messages
- Manage followup with prospective and existing customers, driving them to continually add to their experience.
- Give facility tours and manage the in-person customer experience, including keeping bulletin boards and others postings updated.
- Document the community and culture of our studio through posting social media stories and posts about what is happening at the studio.
We are looking for teammates who are:
- Skilled communicators and active listeners who can tell what the customer is looking for and speak directly to their needs.
- Clear and Concise: Your communication style is warm, but to the point. You love a good bulleted list and can get information across quickly and clearly.
- Motivated and Mission-driven. You are truly excited about sharing the benefits of the performing arts and are continually thinking about how we can improve upon our customer experience.
- Full of Empathy. You can relate to your customers to drive decisions and create a feeling of comfort and excitement around their registration. You naturally connect with others and often put the needs of others ahead of your own.
- A team player. You thrive on empowering others and collaborating to find the best solution to a problem. You’re willing to go out of your way to help others and step in when needed.
- Solution-oriented. Everyone notices problems, do you have a bias towards action? We’re looking for someone who will be active in developing the customer journey. When you see a friction point, do you jump into action to improve it? Do you get really excited to find new ways to make your job more efficient and fun?
- Coachable. You crave feedback and receive it with enthusiasm seeking out opportunities to become a better operator.
- Create: You love the idea of creating a bulletin board, making a newsletter, or creating images in Canva. You like things to look nice and organized.
Bonus if you have:
Sales Experience
Receptionist Experience
Performing Arts Experience
If you're reading this and it fits you to a T, you might be our next Director of First Impressions!
Schedule: (flexible based on the following hours suggested. Previous position worked 2:30pm-7pm on some days and 4-9pm on others)
Hiring for approximately 15-30 hours per week based on candidate availability.
Monday including 4:00-7:00pm
Tuesday including 4:00-7:00pm
Wednesday including 4:00-7:00pm
Thursday including 4:00-7:00pm
Saturday 9:00am-12:00pm
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