Childsplay, a professional theatre for young audiences in Tempe,
Arizona, seeks an energetic, creative and detail oriented individual to join
our marketing team as the Patron
Experience Representative.
The Patron Experience Representative
is a member of an ensemble that celebrates learning and creativity, encourages
innovation, and provides opportunities for professional growth. This position supports
the mission of Childsplay by helping to create dynamic patron moments for
families and groups before, during, and after our public and school matinee
performances to provide a full 360-degree experience.
This is a part-time non-exempt position working a variable
schedule of 20-35 (twenty to thirty-five) hours per week. Pay rate is between
$18.00-$20.00 (Eighteen and Twenty Dollars) per hour depending on experience.
Working hours are Tuesday – Sunday while at the theater and Monday-Friday for
non-performance weeks.
Duties and
Responsibilities
· Serve as the Childsplay
representative during all public and school performances at the Herberger
Theater Center (Nov/Dec 2023) and Scottsdale Center for the Performing Arts
(Jan 2024) by welcoming patrons, managing and/or running interactive
activities, working with volunteers, and providing excellent customer service
to enhance and support the patron experience.
· Foster a productive and collaborative
relationship with venue front of house team.
· Responsible for patron lobby engagement as
part of our 360 Programming. This includes setting up, refreshing supplies,
helping patrons participate in craft activities, taking photos, resetting
between performances/cleaning up at end of day.
· Create seating charts and attendance lists for
each field trip show.
· Complete performance reports for each
performance.
· Promote and administer group
sales program.
· Participate in engagement activities across
electronic platforms.
· Support as needed weekly email marketing
campaigns.
· Manage playbill content for
design and print submission for each production.
· Duties will also include some
basic clerical and administrative activities such as attending meetings,
general correspondence, customer relations, creating and updating media and
community contact lists, assistance in promotional events and writing
assignments for programs and other communications.
· Perform miscellaneous job-related duties as
assigned.
Minimum
Job Requirements
· Some customer service and social media
experience.
· Physical presence is required at the Herberger
Theater Center in downtown Phoenix and at the Campus for Imagination and Wonder
near central Tempe.
Knowledge,
Skills, Abilities Required
·
Strong customer service skills.
·
Strong written and verbal
communication skills.
·
Works well in a collaborative
team environment.
·
Ability to think creatively and
with vision to help develop and implement plans that will increase awareness
and improve public perception of Childsplay’s brand within the community.
·
Ability to handle and prioritize multiple projects
and adjust to inevitable changes in timelines, deadlines, and project goals.
·
Proficient in Microsoft Office Suite.
·
Ability to read, understand, follow, and enforce
safety procedures.
·
Proficiency in reading, writing, and/or speaking Spanish
is a plus.
Conditions
of Employment
·
Must pass a pre-employment
criminal background check.
·
Must have or obtain an Arizona Fingerprint
Clearance Card
Working
Conditions and Physical Effort
·
Limited physical activity.
Requires limited physical work; limited lifting, pushing, or pulling required
of objects up to 20 pounds, and standing for moderate amounts of time up to two
hours. Physical work is not a primary part (more than 70%) of the job, however,
bending, lifting, and carting boxes, tables and chairs may be required.
Applicants should apply with cover letter and resume via email
with the subject line Patron Experience
Representative Application to info@childsplayaz.org. No phone
calls please. We will contact candidates whose qualifications meet the
requirements for the job.
Childsplay values equity, diversity, and inclusion throughout our
organization, programs and audiences. We are committed to giving underrepresented
artists a safe space to create art and community. By welcoming people with
differences in religion, ethnicity, sexual orientation, class, gender identity,
ability, and age we are better able to celebrate that which brings humankind
together: imagination and wonder.
Childsplay,
Inc. is an equal opportunity employer, and will not discriminate against any
employee or applicant on the basis of age, race, color, religion, national
origin, physical or mental disability, sexual orientation, or marital status.
Founded in 1977, Childsplay’s mission is “to create theatre so strikingly original in form, content or both, that
it instills in young people an enduring awe, love, and respect for the medium,
thus preserving imagination and wonder, those hallmarks of childhood, that are
the keys to the future.”
Please visit our website at www.childsplayaz.org for
additional information about the company, our programs, and our work in the
community.
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